CELORA TERMS

& CONDITIONS

Last Updated: 08/06/2026

1. General

These Terms and Conditions govern your use of the Celora website and the purchase of products through our online store. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

2. Company Information

Celora is a South African retailer and supplier of bedding, linen, home décor, and related products.

For any enquiries, please contact us:

Email: info@celora.co.za
Telephone: 0842354269
Address: Durban

3. Product Information

We strive to ensure that all product descriptions, images, dimensions, colours, and specifications displayed on our website are accurate. However, slight variations may occur due to photography, screen settings, and manufacturing processes.

4. Pricing

All prices displayed on the website are in South African Rand (ZAR) and include VAT where applicable.

Celora reserves the right to change prices without prior notice. The price displayed at checkout will be the final price charged.

5. Orders

Orders are subject to acceptance and product availability.

We reserve the right to cancel any order where:

Products are unavailable.
Payment cannot be verified.
Pricing errors occur.
Fraudulent activity is suspected.

Should an order be cancelled after payment has been received, a full refund will be processed.

6. Payment

We accept approved payment methods displayed at checkout.

Orders will only be processed once payment has been successfully received and verified.

7. Delivery

Delivery Areas

Celora currently delivers within South Africa only.

Delivery Timeframes

Orders are generally delivered within 7–10 working days from confirmation of payment.

Delivery times are estimates and may vary due to circumstances beyond our control.

Tracking

Once your order has been dispatched, you will receive tracking information via email or SMS where available.

8. Returns & Exchanges

Customers may return eligible products within 7 days of delivery, provided:

The item is unused.
The item remains in its original packaging.
Proof of purchase is provided.

For hygiene reasons, pillows, duvet inners, mattress protectors, and similar bedding products may not be eligible for return once opened unless defective.

9. Defective Products

If a product arrives damaged or defective, please notify us within 48 hours of receiving your order.

We may request photographs and supporting information to assess the claim.

10. Privacy

Celora respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).

Personal information will only be used for:

Processing orders
Customer communication
Delivery purposes
Legal and administrative requirements

11. Intellectual Property

All content on this website, including text, images, logos, graphics, product descriptions, and designs, remains the property of Celora and may not be reproduced without written permission.

12. Website Use

Users agree not to:

Use the website for unlawful purposes.
Upload malicious software or harmful content.
Attempt unauthorized access to the website or its systems.
Interfere with the operation of the website.

13. Limitation of Liability

To the fullest extent permitted by law, Celora shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Our liability shall be limited to the value of the products purchased.

14. Changes to Terms & Conditions

Celora reserves the right to update or amend these Terms & Conditions at any time without prior notice.

The latest version will always be available on our website.

15. Governing Law

These Terms & Conditions shall be governed by the laws of the Republic of South Africa.

Any disputes arising from these Terms & Conditions shall be subject to the jurisdiction of the South African courts.

16. Contact Us

For any questions regarding these Terms & Conditions, please contact:

Celora Customer Support

Email: info@celora.co.za
Telephone: 0842354269
Address: Durban